Privacy Policy

EVENTOS GALINDO FLORAL DESIGN SHOP PRIVACY POLICY

Eventos Galindo Floral Design Shop (“Eventos Galindo,” “we,” or “us”) is committed to protecting the privacy and security of the information we collect and being transparent about how we collect and process your information. This Privacy Policy outlines our policies and practices for handling the information we collect from or about you. It applies to the websites and online services that we operate and that link to this Privacy Policy (the “Services”).

I. COLLECTION OF INFORMATION

We collect the following categories of information when you use our Services:

Information You Provide Directly to Us:

Contact Information: Name, email address (eventosgalindo2021@gmail.com), telephone number (773-696-9063), and address.
Sign-In Information: Username, password, account name.
Profile Information and Survey Responses: Preferences, feedback, significant dates (e.g., birthdays or anniversaries).
Commercial Information: Records of products or services purchased, considered, or other purchasing histories.
Information about Other People: When sending gifts, including the recipient’s name, address, and contact information.
Transaction and Billing Data: Credit card details, billing address, delivery address, and transaction history. We process payment information through secure third-party payment processors and do not store sensitive credit card details.

Information We Collect Automatically:

Device type, IP address, geolocation, browsing history, and usage data of our Services.

Information from Other Sources:

From third-party services (e.g., social media, advertising partners).

Aliases and Alternative Names: We may collect aliases, maiden names, or other variations of names used in connection with our services.

Advanced Geolocation: With appropriate consent, we may collect more detailed geolocation data using GPS, Wi-Fi, and Bluetooth signals.

Access to Mobile Device Data: If you use our mobile applications, we may request access to certain features of your device, such as calendar events, stored photos, contacts, or location data, when necessary to enhance your experience.

II. USE OF INFORMATION

We use your information for the following business purposes:

To provide the products and services you request, including fulfilling orders and managing accounts.
To communicate promotional offers and make product recommendations.
To improve and secure our Services and ensure they operate smoothly and safely.
To comply with legal obligations and protect our legal rights.

Managing Interactive Features: We use your information to enable you to participate in interactive features of our services, such as surveys, forms, or real-time interactions.

Fraud Prevention and Legal Compliance: We use your information for fraud detection, prevention, and to ensure compliance with all applicable laws. Your data may be stored for as long as necessary to meet these legal requirements.

Profile Creation: Based on the data we collect, we may create profiles about your preferences, behaviors, and characteristics to offer you personalized products and services.

Personalization and Advertising: We may collaborate with third-party platforms (e.g., Google Ads, Facebook) to provide personalized ads based on your preferences and past interactions with our Services. You can opt out of these services through the respective platform settings.

III. DISCLOSURE OF INFORMATION

We may share your information as follows:

Authorized Third-Party Vendors: Including payment processors, marketing platforms, shipping partners, and customer service providers.
Corporate Affiliates: Sharing information with our business affiliates.
Business Transfers: In the event of a merger, acquisition, or other business transaction.
Legal Purposes: To comply with legal obligations, subpoenas, or government requests.
With Your Consent: For additional purposes disclosed at the time of collection.

Website Sales or Mergers: If our company is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

Collaboration with Advertising Networks: We may share information with advertising networks and data analytics platforms to personalize the ads you see based on your previous interactions with our Services and other websites.

IV. ADVERTISING, COOKIES, AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our Services. These cookies include:

Essential Cookies: For basic functionality and security.
Preference Cookies: To store your login data and preferences.
Performance Cookies: To analyze site performance and user interaction.
Advertising Cookies: To provide personalized content and advertising.

Cross-Device Activity Tracking: We use cookies and similar technologies to track your activity across multiple devices and platforms to provide a more personalized and consistent experience.

Interest-Based Advertising: We may use cookies to analyze your browsing behavior and deliver relevant advertisements across different devices. You can opt out of interest-based advertising by visiting platforms such as the Digital Advertising Alliance or adjusting your browser settings.

V. YOUR RIGHTS AND CHOICES

As a resident of Illinois, you have certain rights regarding your data:

Access: You may request access to the information we hold about you.
Correction: You can request that we update or correct your information.
Deletion: You may request that we delete your information, subject to applicable law.
Right to Object: You can object to certain uses of your data, including marketing and profiling activities.
Data Portability: You may request that we provide your data in a portable format.

To exercise these rights, contact us at eventosgalindo2021@gmail.com or call us at 773-696-9063. We may require you to verify your identity before fulfilling such requests.

VI. DELIVERY POLICY

By placing a flower delivery order with Eventos Galindo Floral Design Shop, you agree to accept the following delivery terms:

Delivery Timing: We do not offer morning deliveries. All orders are grouped with other deliveries in the same area. The delivery sequence is not determined by the proximity of the recipient’s address to our shop but by a route that allows us to complete the most deliveries in the shortest time.
Same-Day Delivery: For deliveries within Illinois, same-day service is typically available for orders placed before 4:00 PM CST, Monday through Friday. Orders placed after this time or for delivery outside the city of Chicago may be scheduled for delivery on the next available business day.
Specific Delivery Times: We are unable to guarantee delivery at a specific time. While you may include a preferred delivery time in the special instructions, we cannot guarantee that the delivery will be made at that requested time.
Delivery Priorities:
- Businesses: We deliver to businesses first, generally between 12:00 PM and 5:00 PM CST, unless the business closes earlier.
- Residences and Hospitals: After completing business deliveries, we begin residential and hospital deliveries, starting with the downtown Chicago area and then moving outward to other neighborhoods and surrounding suburbs. We continue delivering until all orders are fulfilled for the day.
Funeral Homes: Funeral home deliveries are given the highest priority. If it is too late to make a delivery before a service, we will contact you as soon as possible to make alternate arrangements or to send the flowers to the family’s home. We may contact the funeral home to verify the viewing time and arrange for the appropriate delivery.
High Schools: High schools typically do not accept deliveries for students. Orders for staff can be placed, but please ensure they are submitted early, as deliveries to high schools must generally be received by 3:00 PM CST.

This delivery policy ensures efficient, high-quality service for all flower orders while considering logistical factors, especially during peak times or for high-priority orders such as funerals.

VII. INTERNATIONAL TRANSFERS

If you are located outside the U.S., by using our Services and providing your information, you consent to the transfer of your information to the U.S. for processing in accordance with this Privacy Policy. We ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses.

VIII. CHILDREN

Our Services are not intended for children under the age of 13. We do not knowingly collect information from children without parental consent. If we become aware of such data, we will promptly delete it.

IX. DATA RETENTION, SECURITY, AND INTEGRITY

We retain your data only as long as necessary for business purposes or as required by law. Specific retention periods depend on the type of data and its purpose. We implement reasonable security measures to safeguard your data, though no system is completely secure.

X. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and post the new policy on our website. We encourage you to review this policy periodically to stay informed of any changes.

XI. RESPONSIBILITY FOR THIRD-PARTY SECURITY

We are not responsible for the security of personal data handled by third-party services or platforms you interact with via our tools or links. These third parties may have different security and privacy policies, and we encourage you to review their policies before providing your information.

XII. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, please contact us at:
Email: eventosgalindo2021@gmail.com
Phone: 773-696-9063