Terms And Conditions

Effective Date: October 1, 2024

Welcome to Eventos Galindo Floral Design Shop’s website! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using any of our services.

1. Introduction

These Terms and Conditions outline the rules and regulations for the use of Eventos Galindo Floral Design Shop’s website, products, and services. By accessing this website, you accept these Terms in full. If you disagree with these Terms, please refrain from using our services.

2. Definitions

“We,” “our,” and “us” refer to Eventos Galindo Floral Design Shop.
“You” and “your” refer to customers, visitors, and users of the website.
“Products” refer to all floral arrangements, plants, gifts, and other items sold through our eCommerce platform.

3. Ordering Process

Order Submission: Orders can be placed 24/7 via our website. Confirmation of an order will be sent once payment is received.
Accuracy of Information: Please ensure that all details provided (e.g., delivery address, delivery date) are accurate. We are not liable for any issues arising from incorrect information provided during the order process.
Product Availability: All products are subject to availability. If certain flowers or items are unavailable due to seasonality or supply, we reserve the right to substitute similar products of equal or greater value. We will notify you of any issues with fulfilling your order.

4. Pricing and Payment

Currency: All prices are listed in USD and include applicable taxes, unless otherwise stated.
Payment Methods: We accept payments via credit card, PayPal, and other secure payment methods listed on the checkout page.
Price Changes: We reserve the right to modify our prices without prior notice. However, we will honor the prices at the time of your order.
Returned Payment Policy: If your payment is returned for any reason, you will be charged a $100 returned payment fee. We also reserve the right to post any and all personal information collected from you until the payment issue is resolved.

5. Delivery and Shipping

Delivery Areas: We offer local delivery to specific areas in Illinois, primarily within Chicago and surrounding suburbs. Delivery fees will be calculated based on the delivery address at checkout.
Delivery Times: Our standard delivery hours are from 9:00 AM to 6:00 PM, Monday through Saturday. While we cannot guarantee specific delivery times, we will make every effort to accommodate preferences.
Same-Day Delivery: Orders for same-day delivery must be placed by 12:00 PM CST. Same-day delivery is available only within certain areas of Illinois.
Funeral Homes and Time-Sensitive Deliveries: We prioritize deliveries to funeral homes. If your order cannot be delivered on time, we will notify you promptly to make alternate arrangements.
High Schools: We do not deliver to students at high schools. Any gifts intended for students should be sent to their home address.
Photos of Arrangements: We do not provide photos of the flower arrangements. We recommend that you ask the recipient to send you a photo after delivery.

6. Returns, Refunds, and Cancellations

Returns: Due to the perishable nature of flowers, returns are only accepted if there is an issue with the quality of the product upon delivery.
Refunds: If you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery. We may request photo evidence to assess the issue. Refunds will be issued at our discretion, either in the form of a replacement or a refund.
Cancellation Policy: Orders may be canceled up to 24 hours before the scheduled delivery for a full refund. Canceled orders will be subject to a $10 cancellation fee. If the order has already been delivered, it cannot be canceled, and the full charge will apply.

7. Custom Orders

Lead Time: Custom orders (e.g., weddings, corporate events) require at least [insert time frame, e.g., 2 weeks] notice.
Deposits: A deposit of [insert percentage] is required to secure custom orders. The deposit is non-refundable if the order is canceled less than [insert time frame] before the event.

8. Intellectual Property

All content on our website, including images, text, logos, and designs, is the intellectual property of Eventos Galindo Floral Design Shop and is protected by copyright law. Unauthorized use, reproduction, or redistribution of our content is prohibited.

9. User Comments and Feedback

If you submit comments, reviews, or suggestions, you agree that we may use, edit, publish, or distribute such feedback in any medium, without compensation or confidentiality obligations.

10. Limitation of Liability

While we strive to ensure the best possible service, Eventos Galindo Floral Design Shop is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. This includes, but is not limited to, delays, delivery issues, or product quality concerns, except where otherwise required by Illinois law.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Illinois. Any disputes arising from these Terms will be handled in accordance with Illinois state law and heard in the appropriate courts in Illinois.

12. Modifications to Terms and Services

We reserve the right to modify or discontinue our services, products, or these Terms at any time, without prior notice. Your continued use of the website following any changes constitutes acceptance of the revised terms.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: eventosgalindo2021@gmail.com
Phone: 773-696-9063

Store Hours:

Monday – Friday: 9:00 AM to 5:00 PM
Saturday: 10:00 AM to 4:00 PM